What is an escape room experience?

An escape game is a real-life experience where participants are locked in a room and must use their wits and observation to discover clues, solve puzzles, and escape or complete other objectives within a set amount of time.

How long does the entire experience last?

Most games are 75 minutes, with 'Forest of Echoes' lasting 90 minutes. Plan to arrive 5-10 minutes early for briefing and allow for a short debrief afterward, making the total experience about 1.5 hours.

Are the escape rooms suitable for all ages and abilities?

Our rooms are suitable for disabled, pregnant, and elderly guests, with no jump scares or inappropriate content for children. Some rooms are wheelchair accessible. Junior escapers under 16 must be supervised by an adult over 18.

Will other people join my booked session?

No, once you book a session, it's exclusively for your group. We will not add any other participants to your booking.

What should I bring with me?

You don't need to bring any special tools or equipment. Everything you need to solve the puzzles is provided within the room. Just bring your curiosity and excitement!

Can I add more players to my booking?

Yes, you can add extra people up to the room's maximum capacity. Just bring them along, and we'll settle the difference in payment on the day.

What happens if fewer players attend than booked?

If you notify us more than 24 hours before your game, we'll provide a full refund for missing players. After that, a 50% refund will be issued for players who don't attend.

What is your cancellation policy?

No-shows are not refunded. Cancellations or reschedules must be made at least 48 hours before your booking for a refund. If your group is more than 10 minutes late, your game length may be reduced. Entry may be refused without refund for intoxicated players.

How do I book an escape room?

You can book online through our website. Online bookings can be made up to three months in advance. For same-day bookings or bookings further in advance, please call us.

What are the age restrictions for playing?

Children under 13 must be accompanied by an adult. For ages 13-17, an adult is not required in the room. Children aged 7 and under enter for free.

What is your cancellation policy?

All bookings are final and non-refundable. Reschedules are permitted with at least 24 hours' notice. If less than 24 hours' notice is given, your deposit or $55 will be forfeited, and the remaining balance will be issued as a credit note. Same-day bookings cannot be rescheduled or cancelled.

How many people can play in a room?

Our escape rooms are designed for teams of 2 to 8 people. On public holidays and pre-booked weekend sessions, a minimum of 4 players is required per room.

What should I expect during my visit?

Each session lasts 60 minutes and begins with instructions from your Game Master. Please arrive 15 minutes early to sign waivers and finalize payment. Comfortable clothing is recommended. We provide a safe place for valuables.

What happens if I arrive late?

If your team is 30 minutes or more late, your booking will be considered a no-show, and entry will be declined without a refund or reschedule. A late arrival may also result in a time deduction from your session.

Do you offer gift vouchers?

Yes, gift certificates can be purchased online through our website and are valid for 3 years from the purchase date. They are not redeemable for cash.

What are your prices for escape rooms?

Prices vary by room, number of players, and whether it's a weekday or weekend. Public holiday prices are the same as weekend prices.

Can I purchase gift vouchers?

Yes, gift vouchers are available for purchase on our website. You'll receive a voucher code via email, which can be redeemed online when booking a session.

Do you offer food and drinks, and can I consume alcohol before playing?

We do not offer catering, but vending machines are available, and there are many restaurants nearby. Food and drinks are not allowed in the rooms. We reserve the right to refuse entry to intoxicated players, and no refunds will be issued in such cases.

Is there a specific dress code?

We recommend comfortable clothing and closed footwear, as some rooms involve physical activity. High heels are not advised.

Are your escape rooms scary?

Some rooms have scary elements: The Unplayed Melody is mildly scary, Sacrifice is medium scary, and Intruders is very scary. Please inform us if you have conditions like claustrophobia or are pregnant.

What happens if I get stuck on a puzzle?

Our game masters monitor your progress via cameras and provide hints through a walkie-talkie when you need assistance.

What if I feel uncomfortable or need to leave the room during the game?

Our team can let you out of the room at any time if you feel uncomfortable. You can rejoin your team if you feel better, but quitting after the game starts is non-refundable. The Sacrifice and Intruders rooms cannot be resumed once exited.

Are there discounts for children, and are there age restrictions for them?

Children under 10 receive a $15 discount. Children under 12 are not permitted in The Sacrifice or Intruders rooms.

What are your pricing options?

Our pricing varies based on group size: $60 per person for 2-3 people, $55 per person for 4-8 people, $50 per person for 15+ people, and $45 per person for 20+ people. On public holidays, Saturdays, and Sundays, a minimum of 3 players ($180) is payable to cover penalty rates.

How do I make a booking?

All bookings must be made online through our booking system. A $120 deposit per room is required at the time of booking to secure your reservation, with the remaining balance payable on the day of your game. You can track and modify your booking using your confirmation email.

What is your cancellation and change policy?

Cancellations made less than 2 days in advance or no-shows are non-refundable. A $25 cancellation fee applies for cancellations made 2 or more days in advance. You can make up to 2 changes to your booking time/date without additional fees if done more than 2 days in advance, using the link in your confirmation email.

Are your rooms suitable for children?

Our rooms are family-friendly with no horror themes or jump scares. Children under 12 require a supervising adult in the room, and children under 7 years old can enter for free. Some rooms may have dark sections, so please inquire if you have concerns for younger players.

Do I need to speak English to play?

Yes, English is necessary as all room operations and tasks are conducted in English.

Are your escape rooms suitable for beginners?

Absolutely! We welcome all skill levels, from first-timers to experienced players. A dedicated gamemaster is always available to provide clues and hints to ensure everyone has a great experience.

What should I expect upon arrival?

Please arrive just 5 minutes before your game starts. You'll receive a quick briefing about your chosen room and how it works before you begin your 60-minute escape adventure.

Is the venue wheelchair accessible?

Yes, our shop is street-front with ramp access and lift access. We also have disabled-access bathrooms. House of Jumanji, Godfather, and Supercell are suitable for wheelchair access.

Is this suitable for team building?

Yes, our escape rooms are perfect for team building, emphasizing teamwork for a remarkable experience.

Are the escape room games frightening?

Our games do not feature scary themes or jump scares. Any dark rooms or props are solely for atmosphere and storyline.

How many escape rooms do you offer?

We currently offer 7 amazing escape rooms: Silent, X-Case, Vanishing, Redemption, Eyes of Argos, Legacy, and Darkness Reborn.

What is the maximum group size for a game?

We can accommodate a maximum of 21 people across three rooms. For large groups wanting to start simultaneously, please contact us before booking.

Are there any age restrictions for players?

Players must be 14 years or older. Younger players must be accompanied by an adult. Vanishing and X-Case rooms require some climbing.

How do I make a booking?

All bookings can be made via our online booking page. We recommend booking in advance as walk-in availability is not guaranteed.

What if my team arrives late for our booking?

If your team is late, you can still play, but we may not be able to provide the full 60 minutes to escape to ensure the room is ready for the next booking.

Do you offer gift vouchers?

Yes, we sell gift vouchers. You can choose the gift amount, and recipients can redeem them to book a date and time that suits them.

How can I book an experience?

You can book directly on our website or by calling us. We highly recommend making advance reservations.

What is the minimum deposit required for a booking?

A minimum deposit of $60 is required per escape room or Prison Island booking. The remaining balance can be paid upon your arrival.

What is your cancellation and rescheduling policy?

You can reschedule your booking up to 24 hours before your game starts. If you need to reschedule within 24 hours, a $60 fee applies if you've paid in full, or your deposit is forfeited if you only paid a deposit. Cancellations made more than 24 hours in advance will receive a credit, but no cash refunds. No-shows are non-refundable.

Are there age restrictions for the games?

The Sorcerer's Secret is best suited for ages 10 and up, while Plagued is recommended for ages 13 and up.

What happens if we are late for our session?

If you are more than 15 minutes late, your Game Master may need to shorten or cancel your game to avoid impacting subsequent sessions.

What if some members of our group don't show up?

Money paid for no-shows is forfeited and no refunds or credits will be provided. If you only paid a minimum deposit, you can adjust player numbers until the event time.

What should I expect during a VR escape room experience?

You'll receive instructions, then put on VR headsets to be transported into a virtual world. You'll interact with your team's avatars, solve puzzles, and complete objectives. Our Adventure Masters are always on hand to assist. Refreshments and group photos are available for purchase after your mission.

How do your VR escape rooms differ from traditional physical escape rooms?

Our VR escape rooms transport you to alternate realities using unique technologies like hand tracking and wireless free-roam. This allows for interactive puzzles and immersive experiences that are not possible in physical escape rooms, taking you to fantastical worlds.

What are your operating hours?

We are open Monday to Thursday from 11:30 am to 8:00 pm, Friday and Saturday from 10:45 am to 10:00 pm, and Sunday from 10:45 am to 8:30 pm. We highly recommend booking online or calling ahead to guarantee your spot, as we operate based on bookings.

How much does a VR escape room experience cost?

A VR Escape Room experience costs $55 per person and typically lasts up to one hour, including a brief in-game tutorial and about 50 minutes to complete your mission.

What is your policy on cancellations and rescheduling?

We have a strict no-refund policy for cancellations. However, you may reschedule your booking. A $30 rescheduling fee applies if you change your booking within 48 hours of your scheduled adventure. For corporate events, a 50% deposit is required to secure your booking, with final payment due one week prior. Rescheduling for corporate events is free with more than 7 days' notice; otherwise, a $30 fee applies.

Are there any age restrictions for participating?

We recommend a minimum age of 8 years for our VR experiences. Some missions have ratings to indicate content suitability for younger children, so please choose your mission responsibly.

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