How can I book a game experience?

You can book by first choosing your location and desired game. Click 'book now' to select players, date, and time. Our Gameboxes accommodate a maximum of 6 players; for larger groups, our system will automatically reserve multiple Gameboxes.

What is your cancellation policy for standard tickets?

Standard tickets are refundable up to 48 hours before your booking time via the 'manage my booking' link in your confirmation email. Cancellations made less than 48 hours in advance, or for tickets purchased within that 48-hour window, are not eligible for a refund or compensation. No-shows are also non-refundable.

Can I change my booking details?

Yes, you can move or cancel your booking up to 48 hours before your arrival time. Simply use the 'Manage My Booking' link in your order confirmation to choose a new time, date, or cancel if needed.

How does your pricing work?

Pricing is on a per-person, per-experience basis and varies by location. To see specific pricing, select your game and click 'book now' to explore the available ticket options.

Do I need to make a reservation in advance?

While walk-ins are accepted at all our venues, we highly recommend booking in advance due to high demand to ensure you secure your preferred game experience.

What are the age restrictions for playing?

We offer games suitable for ages 3 and up. PAW Patrol is great for ages 3+, Angry Birds and Junior Bundle for 5+, and most other games are for ages 8+. Squid Game is recommended for ages 12+. Children under 12 must be accompanied by an adult, and in US venues, under 18s need an adult to sign a waiver.

Will my group be playing with other people?

No, your booking is private. You will only be joined in your Gamebox by those you booked to play with, even if it's just two of you. The only exception is the Manchester Arndale Social Pass.

What should I wear for my visit?

Please wear sensible, flat footwear like trainers; open-toed shoes or heels are not allowed. We also suggest wearing only one layer of clothing, as you might get warm during active gameplay in the Gamebox.

How do I book an experience?

You can book online through our website. For bookings larger than 6 people, you may need to add multiple rooms. For social and corporate events with more than 24 people, please call us directly.

What are your operating hours?

We are open 7 days a week. Our hours are Monday to Friday from 10:00 am to 10:00 pm, and Saturday from 10:00 am to 10:45 pm, and Sunday from 10:00 am to 10:00 pm.

How much does an escape room cost?

Prices vary based on the number of players. For 2 players, it's Â£30 per person; 3 players, Â£27; 4 players, Â£23; 5 players, Â£22; and 6 players, Â£21. City Hunt games are Â£15 per player, and VR adventures are Â£27 per person for groups of 2-4.

What is the recommended group size?

Our escape rooms and City Hunt games are ideal for groups of 2 to 6 people. If your group is larger than 6, you can split into multiple teams for a friendly competition.

Are there any age restrictions for the games?

Our escape room games are generally PG, suitable for ages 8 and up. Children under 16 must be accompanied by a paying adult over 18 in the room. City Hunt games are suitable for all ages, with children under 8 playing for free when accompanied by two paying adults.

What is your policy on rescheduling a booking?

You can reschedule your booking free of charge if you provide at least 24 hours' notice, and the new date is within 30 days of your original booking. Contact the venue directly to change your booking.

Can I add an extra person to my booking?

Yes, you can add an extra person as long as you don't exceed the maximum number of players for the game. There's no need to inform us in advance; they can pay upon arrival using a card, as we do not accept cash payments.

Do you offer any discounts?

Yes, we offer discounts for students, key workers, and those over 60. Terms and conditions apply, and valid ID must be presented upon arrival. You can find more details on our special offers page.

What are your operating hours?

We are open 7 days a week. You can find our specific opening times by clicking the 'Find Us' link on our website.

What are the prices for your games?

Prices vary by game type and number of players. Escape rooms are Â£21-Â£30 per person, City Hunt games are Â£15 per player (under 8s free with two paying adults), and Virtual Reality adventures are Â£27 per person for groups of 2-4.

Are there any age restrictions for playing?

Our games are generally PG-rated and suitable for ages 8 and up. Players under 16 must be accompanied by a paying adult over 18 in the room.

Can I change my booking, and are there any fees?

You can reschedule your game free of charge if you provide 24 hours' notice, and the new date is within 30 days of your original booking. Contact the venue directly to make changes.

Can I add more people to my booking?

Yes, you can add an extra person as long as you don't exceed the maximum capacity for the game. They can pay upon arrival, but please note we only accept card payments at our venues.

Do you offer food and drinks?

Yes, we have an in-house bar offering a variety of alcoholic and non-alcoholic drinks that can be enjoyed in our lounge or taken into the escape rooms.

What should I wear or bring for the experience?

There's no dress code, but comfortable clothing is recommended as games can be intense. For City Hunt games, wear comfortable footwear. Just bring your team and your brains!

Are gift vouchers available for purchase?

Yes, gift vouchers are available for purchase on our website, offering thrilling experiences for friends, family, or as a thank-you gift.

Is it possible to reserve a table in advance?

Yes, we highly recommend booking in advance. Most of our restaurants offer advance reservations, and you can find all the booking links conveniently in one place.

What activities and experiences are available here?

The Corn Exchange is a premier dining and entertainment destination. You can explore 14 amazing restaurants, stay at the luxurious Roomzzz Aparthotel, or enjoy thrilling activities like Escape Hunt puzzle rooms and Sixes Social Cricket.

Is parking available at the venue?

While there is no parking directly at the Corn Exchange, ample parking is available nearby. Please refer to our travel guide for detailed information on local parking options.

Is the venue wheelchair accessible?

Yes, the Corn Exchange is fully wheelchair accessible. All venues provide street-level access, and lifts are available for access to additional floors.

Can I book for a large group or private event?

Absolutely! We offer excellent options for parties and group bookings, including escape rooms, interactive cricket, and a wide selection of restaurants. A list of party and group booking contacts is available.

How can I stay updated on events and special offers?

You can find information on events and offers on our 'Whatâ€™s On' pages and blog. For exclusive updates and money-saving deals, sign up for our newsletter on the homepage.

Are pets allowed inside the Corn Exchange?

Only assistance dogs are permitted in our atrium area. However, some individual brands within the Corn Exchange do allow pets both inside and outside their premises. Please contact the specific brand directly for their policy.

What's the recommended group size for escape rooms?

Our rooms are designed for various group sizes, with a minimum of 2 players and a maximum of 9. You can find more details on our Escape Rooms page.

How long does an escape room experience typically last?

Escape games can last up to an hour, depending on whether you successfully escape. We recommend arriving 20 minutes early for a briefing, and to enjoy our tabletop games or order food and drinks.

Are the escape rooms frightening?

Some of our escape games are designed to be scary, while others are not. Our game masters have created unique themes ranging from magical to horror, so you can choose an experience that suits your preference.

What should I wear for an escape room?

Just bring your sharpest mind! We suggest avoiding heels and remembering your glasses if you need them for reading clues and locks.

How much does an escape room cost?

Our exciting escape rooms start from just Â£17 per person, with prices varying based on your group size and the game you choose. We also offer food and drink packages, including pizza and cocktails, to enhance your experience.

Can I host a birthday party at your venue?

Yes, you can! Please call us or complete a booking form to discuss availability and how we can help organize your special event.

Am I allowed to bring a birthday cake?

Absolutely, as long as you promise to share it with us!

What are your operating hours?

We are open seven days a week, from 10:00 AM to 10:00 PM daily.

How much does it cost to play?

Prices vary by game type and group size. Escape rooms range from Â£21-Â£30 per person, City Hunt games are Â£15 per person, and Virtual Reality adventures are Â£27 per person.

What is the recommended group size for games?

Our escape rooms and City Hunt games are best for groups of two to six players. For larger groups, you can split into multiple teams for a friendly competition.

Are there any age restrictions for participants?

Escape room games are generally PG, suitable for ages 8 and up. Participants under 16 must be accompanied by a paying adult over 18. City Hunt games are suitable for all ages, with children under 8 playing free when accompanied by two paying adults.

Can I change my booking after it's made?

You can reschedule your game free of charge if you provide at least 24 hours' notice, and the new date is within 30 days of your original booking. Please contact the venue directly to arrange this.

What should I wear or bring for the experience?

There's no strict dress code, but comfortable clothing is recommended as the games can be intense. For City Hunt games, comfortable footwear is advised due to walking. Just bring your team and your problem-solving skills!

Is the venue wheelchair accessible?

Unfortunately, our Liverpool site is not wheelchair accessible due to staircase access. However, our outdoor City Hunt games (The Looking Glass Chronicles, Time Cops & Magic Portal) are wheelchair accessible.

What is the minimum age to participate?

The Crystal Maze LIVE Experience is open to everyone aged 9 and over. Participants aged 9-16 must have at least one adult (18+) per team, while those 16-18 can play unaccompanied.

How long does the experience last?

The Crystal Maze LIVE Experience offers 75 minutes of fun, frantic, and silly team challenges.

How many people can play in a team?

You can play in teams of up to 8 people. Family tickets require a minimum of 3 tickets per order, including at least one child ticket.

What is the objective of the game?

Your goal is to collect as much time as possible in The Crystal Dome and score the highest number of points.

Are there discounts available for tickets?

Yes, there are various discounts available, including 30% off standard tickets with promo code SUMMER30, 25% off for teachers and military personnel, and 30% off for students.

Can I book the venue for corporate events or team building?

Absolutely! The Crystal Maze LIVE Experience is perfect for corporate social events and team building activities, offering motivation, healthy competition, and two event space areas.

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