How early should I arrive for my game?

Please arrive promptly at your scheduled start time. We allocate about 15 minutes for pre-adventure preparations, including waivers, game rules, and briefings, to ensure you have a smooth and unhurried experience.

Can I store my personal belongings during the game?

Yes, we provide secure storage for your valuables such as bags, phones, and laptops while you enjoy your adventure.

What are the prices for your games?

Prices vary by game type and group size. Escape rooms range from Â£24-Â£33 per person, city hunts are Â£15 per person (under 8s free with two paying adults), and virtual reality games are Â£27 per person for 2-4 players.

What is the recommended group size for your games?

Our escape rooms are ideal for 2-6 players. For virtual reality games, we recommend 2-4 players to ensure everyone has an enjoyable experience.

Are there any age restrictions for participating in the games?

Escape rooms are generally suitable for ages 8+, virtual reality for 12+, and city hunts for all ages. Players under 16 must be accompanied by an adult over 18. Children under 8 play city hunts for free with two paying adults.

Can I change or reschedule my booking?

You can reschedule your game free of charge if you provide at least 24 hours' notice, and the new booking date is within 30 days of your original reservation. Please contact the venue directly to arrange this.

Is it possible to add more players to an existing booking?

Yes, you can add an extra person to your booking on arrival, provided your group remains within the game's maximum capacity. No advance notice is required, and payment can be made by card at the venue.

Are food and drinks available at the venue?

Yes, we have an in-house bar offering a variety of alcoholic and non-alcoholic beverages, which you can enjoy in our premium lounge or even bring into the escape rooms.

How do I book a game experience?

To book, first choose your location and desired game. Click 'book now' to select players, date, and time. Our Gameboxes accommodate a maximum of 6 players, and for larger groups, our system will automatically reserve multiple Gameboxes.

What is your cancellation policy for standard bookings?

Standard tickets are refundable up to 48 hours before your booking time via the 'Manage My Booking' link in your confirmation email. Cancellations made less than 48 hours in advance, or for tickets purchased within that 48-hour window, are not eligible for refunds or compensation. No-shows are non-refundable.

Can I change my booking after it's made?

Yes, you can move or cancel your booking up to 48 hours before your arrival time. Use the 'Manage My Booking' link in your order confirmation to choose a new time, date, or cancel your reservation.

How does pricing work for the experiences?

Pricing is per person, per experience, and varies by location. To see specific pricing, select your game and click 'book now' to view available ticket prices and options.

What are the age suitability guidelines for the games?

We offer games suitable for ages 3 and up. PAW Patrol is great for 3+, Angry Birds or Junior Bundle for 5+, and most other games are for 8+. Squid Game is recommended for ages 12+. Children under 12 must be accompanied by an adult.

Will my group be playing with other people?

No, all bookings are private. You will only be in your Gamebox with the people you booked to play with, even if it's just two of you. The only exception is the Manchester Arndale Social Pass.

What should I wear for my visit?

Please wear sensible footwear like flat shoes or trainers; open-toed shoes or heels are not permitted. We recommend wearing just one layer of clothing, as you might get warm during the active gameplay.

Why is it important to arrive on time for my booking?

We have about 15 minutes of pre-adventure preparation, including waivers, game rules, and briefings, to ensure you have a relaxed and enjoyable experience.

Can I store my belongings securely during the game?

Yes, we provide a secure place for you to store your bags, phones, and laptops.

What is the pricing for your games?

Prices vary by game type and number of players. Escape rooms are Â£42 for 2 players, decreasing to Â£31 for 6 players. City Hunt games are Â£20 per player, with under 8s free when accompanied by 2 paying adults. Virtual Reality adventures are Â£27 per person for groups of 2-4 players.

Are there any age restrictions for participating in the games?

Escape room games are generally PG, suitable for ages 8+. Under 16s must be accompanied by a paying adult over 18. City Hunt games are suitable for all ages, with under 8s free when accompanied by 2 paying players. All under 16s in City Hunt games must have an adult over 18 in their team.

Can I change my booking, and are there any fees involved?

We can reschedule your game free of charge with 24 hours' notice, provided the new date is within 30 days of your original booking. Please contact the venue directly to change your booking.

Are the escape rooms safe?

Our games are thrilling but completely safe. Our highly trained game masters are vigilant and monitor games via CCTV, and player safety is our top priority. You can leave the room at any time.

Is there a dress code, and what should I bring?

There's no dress code, but comfortable clothing is suggested due to the intensity of the games. For City Hunt games, comfortable footwear is recommended as they involve about 2km of walking. Just bring your team and your brains!

How can I book an escape room experience?

You can easily book online through our website, where you'll find available time slots. If you're in the area and looking for a last-minute game, feel free to call us to check for immediate availability.

What is the total duration of the escape room experience?

The entire experience lasts about 1.5 hours. We ask you to arrive 15 minutes before your booking for a quick briefing and restroom break. The game itself is 60 minutes, followed by a debriefing and a complimentary team photo.

Will our group have the room to ourselves?

Yes, all our games are private bookings. Your chosen room will be exclusively reserved for you and your team; no strangers will be added to your group.

Are there any age restrictions for participants?

Our games are suitable for all ages, starting from 10 years old. Players aged 9-11 require an adult to play in the room with them, or you can opt for our in-house Game Master service. Players aged 12-15 need an adult on the premises, while those 16 and over can play independently.

What is your cancellation and rescheduling policy?

We do not offer refunds for cancellations. However, if you notify us 72 hours or more before your booking, you can reschedule for free (subject to availability) or receive a credit for future bookings within 12 months. For less than 72 hours' notice, rescheduling incurs a 50% fee, payable on the day of rescheduling.

Is parking available at your locations?

Finding parking in London can be tricky, but there are usually metered parking spots available on the side streets near our venues for a small fee.

Are your venues wheelchair accessible?

Our Hammersmith venue is wheelchair accessible. However, our Shepherd's Bush and Whitechapel locations are not yet fully wheelchair accessible. Please call us beforehand to discuss your needs, and we'll do our best to accommodate you.

What exactly is Escape London?

Escape London is an expanding company with multiple locations offering escape games. The goal is to find clues, solve puzzles, break codes, and find the key to your freedom within one hour. It's a test of observation and problem-solving skills, requiring teamwork to escape.

How long does the entire experience last?

The total experience is 1.5 hours long. You're asked to arrive 15 minutes before your booking for a briefing and to get ready. The game itself is 1 hour, followed by a debriefing and a complimentary team photo.

How much does it cost to play?

The cost depends on the number of people in your group. You can check their prices page for more information, but generally, the more people you bring, the more you save.

Will we be playing with other groups?

No, the room will be exclusively booked for you and your team. No strangers will be added to your game.

How can I make a booking?

Bookings can be made online through their website, where you can see available time slots. If you're in the area and looking for a last-minute game, you can call them to check for immediate availability.

Are there any age restrictions for players?

The games are suitable for all ages, starting from 10 years old, though younger players have participated. An adult must be booked in the room if players are under 14 to ensure they have the best experience.

What if I need to leave the room during the game?

There's an emergency button that allows you to manually exit the room at any time if needed. However, using this option means it won't count as a winning escape.

What is your policy on cancellations and rescheduling?

Refunds are not offered for cancellations. However, if you provide 72 hours or more notice before your original booking, you can reschedule for free or receive a credit note for future bookings within 12 months. For less than 72 hours notice, rescheduling is possible with a 50% fee.

How do I book a session at SENSAS?

You can book your tickets through the Fever App, available on Google Play and the Apple App Store, or directly on the Fever website. Advance booking is highly recommended to secure your spot.

What is the cost to participate in the SENSAS experience?

The price starts from Â£38 per person.

What should I expect during the SENSAS experience?

You'll spend two hours engaging in exciting, multi-sensory challenges in teams of 4-15 people. A Master of Senses will guide you, and successful challenges contribute to charity. The experience concludes with a fun photo shoot in an "anti-gravity" room.

Are there any age restrictions for participating in SENSAS?

Yes, participants must be 7 years old or above to join the experience.

Can I change my ticket date or get a refund if my plans change?

Date and time changes are allowed up to 7 days before your scheduled experience, subject to availability. Please contact contact-london@sensas.top with your ticket ID. Refunds are not permitted within 7 days of the experience.

What should I wear or bring for the SENSAS experience?

You should wear socks, as the activity is experienced barefoot. A light, comfortable, and casual outfit is recommended. Free cloakroom and lockers are available for your belongings, but it's best to avoid bringing bags or valuables.

What are the group size requirements and how long does the experience last?

The experience is designed for teams of 4 to 15 participants. If your group is larger than 15, it will be split into multiple teams. The total duration of the experience, including briefing and photo shoot, is two hours.

How long do the escape room games last?

Each escape room session is 60 minutes long, providing a thrilling and immersive experience for your team.

What is the minimum and maximum number of players per game?

Our escape rooms accommodate 3 to 6 players per game room, and all sessions are private, so you won't be mixed with other groups.

Are there any age restrictions for participating in the escape rooms?

Our games are suitable for participants aged 9 years and older. Children under 15 years old must be accompanied by an adult.

What are the prices for the escape room experiences?

Prices for our escape room games start from Â£28 per player, which includes VAT.

Do I need to arrive early for my booking?

Yes, please ensure everyone in your group arrives 15 minutes before your scheduled booking time. This allows us to prepare you for your mission and ensure a smooth start.

Can I book a game for the same day?

For same-day bookings, please call us directly at 02036528144 to check availability.

Are gift vouchers available for purchase?

Yes, gift vouchers are available, making for a perfect last-minute gift idea for friends and family.

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Top Escape Games in London for Real-Life Mysteries

Hands-on Puzzle Games & Team Tasks You’ll Actually Enjoy

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