How can I book a game experience?

You can book by first choosing your location and desired game. Click 'book now' to select players, date, and time. Our Gameboxes accommodate a maximum of 6 players; for larger groups, our system will automatically reserve multiple Gameboxes.

What is your cancellation policy for standard tickets?

Standard tickets are refundable up to 48 hours before your booking time via the 'manage my booking' link in your confirmation email. Cancellations made less than 48 hours in advance, or for tickets purchased within that 48-hour window, are not eligible for a refund or compensation. No-shows are also non-refundable.

Can I change my booking details?

Yes, you can move or cancel your booking up to 48 hours before your arrival time. Simply use the 'Manage My Booking' link in your order confirmation to choose a new time, date, or cancel if needed.

How does your pricing work?

Pricing is on a per-person, per-experience basis and varies by location. To see specific pricing, select your game and click 'book now' to explore the available ticket options.

Do I need to make a reservation in advance?

While walk-ins are accepted at all our venues, we highly recommend booking in advance due to high demand to ensure you secure your preferred game experience.

What are the age restrictions for playing?

We offer games suitable for ages 3 and up. PAW Patrol is great for ages 3+, Angry Birds and Junior Bundle for 5+, and most other games are for ages 8+. Squid Game is recommended for ages 12+. Children under 12 must be accompanied by an adult, and in US venues, under 18s need an adult to sign a waiver.

Will my group be playing with other people?

No, your booking is private. You will only be joined in your Gamebox by those you booked to play with, even if it's just two of you. The only exception is the Manchester Arndale Social Pass.

What should I wear for my visit?

Please wear sensible, flat footwear like trainers; open-toed shoes or heels are not allowed. We also suggest wearing only one layer of clothing, as you might get warm during active gameplay in the Gamebox.

How do I book an experience?

You can book online through our website. For bookings larger than 6 people, you may need to add multiple rooms. For social and corporate events with more than 24 people, please call us directly.

What are your operating hours?

We are open 7 days a week. Our hours are Monday to Friday from 10:00 am to 10:00 pm, and Saturday from 10:00 am to 10:45 pm, and Sunday from 10:00 am to 10:00 pm.

How much does an escape room cost?

Prices vary based on the number of players. For 2 players, it's Â£30 per person; 3 players, Â£27; 4 players, Â£23; 5 players, Â£22; and 6 players, Â£21. City Hunt games are Â£15 per player, and VR adventures are Â£27 per person for groups of 2-4.

What is the recommended group size?

Our escape rooms and City Hunt games are ideal for groups of 2 to 6 people. If your group is larger than 6, you can split into multiple teams for a friendly competition.

Are there any age restrictions for the games?

Our escape room games are generally PG, suitable for ages 8 and up. Children under 16 must be accompanied by a paying adult over 18 in the room. City Hunt games are suitable for all ages, with children under 8 playing for free when accompanied by two paying adults.

What is your policy on rescheduling a booking?

You can reschedule your booking free of charge if you provide at least 24 hours' notice, and the new date is within 30 days of your original booking. Contact the venue directly to change your booking.

Can I add an extra person to my booking?

Yes, you can add an extra person as long as you don't exceed the maximum number of players for the game. There's no need to inform us in advance; they can pay upon arrival using a card, as we do not accept cash payments.

Do you offer any discounts?

Yes, we offer discounts for students, key workers, and those over 60. Terms and conditions apply, and valid ID must be presented upon arrival. You can find more details on our special offers page.

What is the cancellation policy for bookings?

Bookings are non-refundable. However, if you have an emergency, you can contact us at least 24 hours in advance to reschedule your slot.

Are there any age restrictions for entry?

Our venue is strictly for ages 18 and over after 7 PM. Before 7 PM, individuals under 18 are welcome but must be accompanied and supervised by an adult.

Do I need to book games in advance, or can I just walk in?

While walk-ins are welcome for food and drinks, we highly recommend pre-booking games to guarantee availability, especially during busy times.

What should I do if I'm running late for my booking?

Please notify us via email at manchester@boombattlebar.com. While changes within 24 hours are difficult, we will do our best to accommodate you if space is available later in the day.

Can I pay with cash at the venue?

No, we are a cashless venue. All payments must be made by card or contactless methods.

Are gift cards available for purchase?

Yes, both physical gift cards and e-vouchers are available, making them a perfect gift for any occasion.

Are children allowed in the venue?

Yes, children under 18 are welcome until 7 PM, but they must be accompanied by an adult at all times. Some games may have additional age restrictions.

What is the minimum age to participate?

The Crystal Maze LIVE Experience is open to everyone aged 9 and over. Participants aged 9-16 must have at least one adult (18+) per team, while those 16-18 can play unaccompanied.

How long does the experience last?

The Crystal Maze LIVE Experience offers 75 minutes of fun, frantic, and silly team challenges.

How many people can play in a team?

You can play in teams of up to 8 people. Family tickets require a minimum of 3 tickets per order, including at least one child ticket.

What is the objective of the game?

Your goal is to collect as much time as possible in The Crystal Dome and score the highest number of points.

Are there discounts available for tickets?

Yes, there are various discounts available, including 30% off standard tickets with promo code SUMMER30, 25% off for teachers and military personnel, and 30% off for students.

Can I book the venue for corporate events or team building?

Absolutely! The Crystal Maze LIVE Experience is perfect for corporate social events and team building activities, offering motivation, healthy competition, and two event space areas.

How can I book my visit?

You must pre-purchase tickets through our website.

How long does the Alcotraz experience last?

The immersive cocktail experience lasts 1 hour and 45 minutes.

What should I wear for my visit?

We recommend light clothing as you will be provided with and required to wear an orange jumpsuit for the duration of your stay. Skirts or dresses are best avoided.

What type of alcohol can I bring?

You should bring base spirits like Vodka, Gin, Rum, Tequila, or Whisky. A 35cl bottle per two inmates or 70cl per four is recommended. Only new, unopened, and sealed bottles are accepted.

What is the cancellation and refund policy?

Tickets are non-refundable, but you can move your booking to another day with 48 hours' notice by emailing tickets@alcotraz.co.uk.

Are there any age restrictions?

Alcotraz is strictly an 18+ venue.

Are there group size restrictions?

There is no minimum group size. Cells accommodate 2 to 6 guests, and larger groups may be seated in adjacent or opposite cells. Smaller groups may share a cell with others during busy times.

Is the experience frightening?

Alcotraz is an immersive experience but is not scary. Actors create a fun, lighthearted atmosphere.

What is the maximum group size for an escape room?

Each room can accommodate a maximum of 5 people, and the experience lasts up to an hour, including a brief and debrief.

Are there any rules about alcohol consumption?

There is a strict zero-tolerance policy for alcohol. If guests appear intoxicated, entry will be refused, and no refunds will be given due to health and safety concerns.

What are the age restrictions for the escape rooms?

Most rooms are recommended for ages 12 and up. Butcher is 18+, and Howitz is 16+. Children under 12 must be accompanied by an adult.

What happens if we arrive late for our booking?

It's best to arrive 10-15 minutes early. If you are late, the time inside the room may be reduced.

Is parking available on site?

On-site parking is not available, but several city center car parks are within a 5-minute walk.

How do I book an escape room?

You can book online or by calling. Full payment is required at the time of booking, as deposits are not accepted.

What should I wear for an escape room?

Wear comfortable clothes that you don't mind getting a bit dusty, as some rooms may involve crawling or getting on the floor.

Are there restrooms available on site?

Yes, restrooms are available. It's recommended to use them before your game starts.

How can I get tickets for the museum?

Tickets are available for booking through our website or at the entrance, provided we are not at full capacity. Please note that tickets purchased from unauthorized sources will not be honored.

Can I buy tickets directly at the door?

Yes, you can purchase tickets at the door unless we've reached our capacity. To ensure your entry, we highly recommend booking online in advance. Cash payments are not accepted at the door.

Do young children require a ticket?

Children aged four and younger do not need a ticket and can enter the Museum of Illusions for free.

What is your refund policy?

As per our Terms & Conditions, all ticket sales are final and non-refundable. Merchandise items are also non-exchangeable. Refunds are only issued if the venue cancels an event due to circumstances beyond its control and cannot reschedule within a reasonable timeframe.

Are food and drinks permitted inside the museum?

No, food and drinks are not allowed inside the museum.

Do you offer complimentary tickets for companions or carers?

Yes, we offer complimentary carer tickets, which cannot be booked in advance. We recommend booking tickets for the rest of your party online. On the day of your visit, simply present relevant documentation (e.g., government benefit letter, blue badge, or carer's card) to our team, and the carer will be admitted free of charge. We will always accommodate carers as long as the rest of your party has a booking.

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