We had the most incredible first-time experience at iFLY today. My 5 year old daughter can be quite shy and easily overwhelmed by new situations, but Richard the instructor was absolutely amazing with her - calm, patient, reassuring, and so encouraging from start to finish.
He explained everything clearly, adapted equipment to suit her needs, and made her feel safe and confident every step of the way. She listened carefully, followed all the hand signals perfectly, had excellent posture, and even attempted the high flight which was incredibly brave for her age!
Even when she felt nervous, she didn’t give up, and that’s a huge credit to Richard’s support and expertise. Seeing her enjoy herself so much brought us to tears. It was both of our first time, and we couldn’t have asked for a better experience.
Ava’s own review of Richard was ‘I really love that man, he was so kind and adorable’ 😂
Thank you to the whole team, but especially our instructor Richard for making this such a special and memorable day. ⭐️⭐️⭐️⭐️⭐️