Unacceptable service – Completely unprofessional and unaccommodating I’ve done escape rooms all over the world — in Europe, the US, and Asia — and I’ve never experienced anything like this. We arrived slightly late for our booking (we were a group of six), and while we fully understand that punctuality is important, what followed was completely uncalled for. We rang the bell multiple times and waited outside for 40 minutes — yet no one came to the door. No staff, no message, no contact. Just silence. There wasn’t even the decency of someone opening the door to speak with us. It felt incredibly petty and childish — like we were being deliberately ignored rather than treated like paying customers. Every other escape room I’ve visited has been welcoming, flexible, and professional, even when we’ve been a few minutes late. This was the only place where we were met with such cold, passive-aggressive behavior. If you’re thinking of booking here — don’t. There are plenty of amazing escape rooms in London run by people who actually value their customers. This is not one of them.
