How can I book an experience?

You can book online through our website. Advance reservations are highly recommended.

Are your escape rooms suitable for children?

Yes, children are welcome to participate in most of our escape rooms. For specific age guidelines, please refer to the details for each game. Adult guidance is mandatory for children under 9.

Are there any jump scares or scary elements in the escape rooms?

Our escape rooms are not designed to be horror experiences, though some may have dim lighting to enhance the mysterious atmosphere. There are no real people inside the rooms apart from your team members.

Can events or experiences be organized at our location?

Yes, we can organize events and experiences at your preferred location. Please contact us to share your requirements and discuss the possibilities.

Is parking available at your facilities?

Yes, we have parking for up to 10 cars. Valet parking can also be arranged upon request.

What platforms do you use for virtual experiences?

We can host virtual experiences on platforms like Zoom, Google Meet, and Microsoft Teams. We recommend Zoom for the best quality experience.

What is the minimum age for participating in your experiences?

We offer experiences for ages 5 and above, including dedicated kids' escape rooms. However, some specific experiences, like 'Curse of the Pharaoh,' are exclusively for participants aged 18 and above.

How do I book an escape room experience?

You can book your adventure online through our website or in person at our business premises. Advance reservations are highly recommended.

What are the pricing options for your escape rooms?

Pricing varies based on the number of players and the day of the week. For example, 2 players on Monday-Thursday is â‚¹999 per player, while 6+ players on Monday-Thursday is â‚¹699 per player. Weekend and holiday rates are slightly higher.

Are there any age restrictions for participants?

Children under the age of 13 must be accompanied by at least one adult to participate in the escape rooms.

What happens if our group arrives late for a booking?

Games start promptly at the scheduled time and will not be delayed for late arrivals. Latecomers may be allowed entry up to 15 minutes after the game has begun, but no refunds or rescheduling are available for no-shows or significant delays.

Are we allowed to take photos or videos inside the escape rooms?

No video recordings or photos are permitted inside the rooms. The use of any recording devices, including mobile phones, is strictly prohibited during the game.

Can we bring our own food or drinks?

Outside food and drinks are not allowed inside the premises, and alcohol consumption is strictly forbidden within our venue.

What is your cancellation and rescheduling policy?

Cancellations made 48-72 hours before your booking receive a 50% refund. No refunds are provided for cancellations less than 48 hours in advance or for no-shows. Rescheduling is free 48+ hours in advance, but incurs a 25% fee if done less than 48 hours prior. Large group bookings (7+ participants) require 5 days' notice for a full refund.

Do you offer team-building activities or special events?

Yes, we offer amazing team outings and detective birthday parties. We can accommodate events and parties, and for larger groups, we can set up multiple teams to start simultaneously.

What is an escape room and how does it work?

An escape room is an adventurous game where teams solve riddles and puzzles to escape a themed room before time runs out.

What happens if I arrive late for my booking?

Please arrive 15-20 minutes early. Late arrivals will not be permitted into the room, and no refunds will be issued.

Can I reschedule my game?

You can reschedule by contacting us via phone at least 3 hours before your scheduled time, subject to availability.

What is your cancellation policy?

Cancellations require a phone call at least 3 hours prior to your scheduled time. Bookings are non-refundable but can be rescheduled based on availability.

Is a reservation required?

Yes, reservations are necessary and can be made online or by calling us.

What is the minimum and maximum number of players per game?

A minimum of 2 people and a maximum of 6-7 people can play in a game room.

Are there any age restrictions for participants?

Our escape rooms are recommended for ages 12 and above. Children under 12 must be accompanied by a parent or guardian. Children aged 6 and up require a purchased ticket.

Are food and drinks allowed?

Food and drinks are not permitted inside the escape rooms, and alcohol is strictly prohibited. However, food and drinks are allowed in our dedicated Event Rooms.

Where are your locations?

We are currently located in Delhi, Mumbai, Noida, Gurgaon, Pune, Bangalore, Chennai, Hyderabad, Kolkata, Ahmedabad, Jaipur, Ludhiana, Chandigarh, Lucknow, and Visakhapatnam.

Are there any age restrictions for playing?

Participants must be at least 5 years old. Players under 10 must be accompanied by two adults. There is no upper age limit.

What should I bring or wear for the game?

Just bring your inner detective! All clues, riddles, and puzzles are within the room. It's about smarts, not strength.

What if our team gets stuck during the game?

Each group has a dedicated game master who will assist you if you get stuck.

Is advance booking required?

Advance booking is highly recommended to secure your preferred game and time slot. For last-minute visits, please call to confirm availability.

How long does the entire experience last?

The entire experience takes around 90 minutes. The game itself challenges you to escape in 60 minutes or less. Please arrive at least 15 minutes early for instructions and briefing.

What payment methods are accepted?

We accept cash and major credit cards, including Visa, Mastercard, and American Express.

Can I use my cell phone during the game?

Mobile phones and other electronic devices are not permitted during the game and must be deposited in lockers before entering the room.

How can I book tickets for MAD Labs?

You can book your tickets online through our website. Advance booking is recommended to secure your spot.

What is the entry price for MAD Labs?

The entry price is Rs. 500 per person.

Are there any age restrictions for visitors?

Children under 12 years old must be accompanied by an adult at all times. MAD Labs is designed for all ages, from kids to adults.

What kind of activities can I expect at MAD Labs?

MAD Labs offers a world of interactive fun, creative exploration, and mind-bending puzzles. You'll find hands-on activities designed to spark curiosity and wonder.

What is your cancellation and refund policy?

Tickets are strictly non-refundable and non-transferable. There are no cancellations or refunds for ticket bookings. Failed transactions will be credited back to the source account within 5-7 business days.

Can I book MAD Labs for group events or parties?

Yes, MAD Labs is perfect for group visits, corporate outings, school trips, birthday parties, and other special events. You can fill out a bulk booking inquiry form on our website.

What are the rules regarding photography and videography?

Photography and videography are permitted for personal use. Commercial photography or videography requires prior written approval from management.

What exactly is an escape room experience?

An escape room is an immersive game where you solve puzzles and unravel mysteries to find your way out of a themed room.

Who can participate in these games?

Our games are designed for everyone, including families, friends, colleagues, and children. It's a great time for anyone you enjoy hanging out with.

What is the recommended group size for escape rooms?

Our escape room experiences are designed for 2-8 people. While two people can play, having more friends along increases your chances of completing the game on time.

How long does an escape room game last?

Each escape room game is designed for 60 minutes of engagement. We recommend arriving 15 minutes early for instructions and allowing 10-15 minutes afterward for photos and high fives.

Laser Tag is a family entertainment combining hide and seek with a high-tech twist, featuring specialty lighting, fog, and music in an aqua-themed arena for up to 12 players.

How long does a laser tag game last?

Each laser tag game takes approximately 20 minutes from start to finish, including scorecard distribution. The game itself is 12 minutes, and you can play multiple games or arrange a tournament.

What should I wear for the activities?

We recommend wearing comfortable clothing and non-slipping shoes for all activities.

Are children allowed to play these games?

Yes, children can play these games. Escape rooms and laser tag help develop lateral thinking, creative problem-solving, strategic thinking, and teamwork skills.