What exactly is an escape room experience?

Escape rooms are interactive games where groups work together to solve puzzles, find clues, and crack codes within a themed room to escape before time runs out. It's a challenging and fun adventure designed to create lasting memories.

How much does it cost to play an escape room?

Prices vary by location. Children aged 5 and under play for free when accompanied by an adult. Group discounts are available for larger parties, ranging from 10% to 25% off for 16 or more players. Taxes and booking fees may apply, but parking is free.

What time should we arrive for our game?

Please arrive 15 minutes before your scheduled game time for pre-game instructions. Late arrivals will have less game time as the end time remains fixed, and no refunds are given for late, missed, or canceled games.

How many players can be in a room?

All rooms offer private game experiences, meaning only your group will be in the room. Each room has a specified player capacity, typically requiring a minimum of 2 players. If a single player wishes to play, payment for two tickets is required.

What is your policy on changing or canceling reservations?

All reservations and sales are final, meaning no refunds are issued for late arrivals, missed appointments, or outright cancellations. However, if you provide a 48-hour advance notice, you can receive a store credit on your Mastermind customer account. Please note that a $25 cancellation or rescheduling fee will be applied per room reservation for any modified bookings.

Are there any age restrictions for players?

Children aged 12 and under must be accompanied by a paying adult in the room. For players under 18, a parent or guardian must complete the online waiver before or upon arrival.

Can I bring my pet to the escape room?

For the comfort and safety of all guests, pets are not permitted inside the facilities. However, certified service animals are allowed, and it's appreciated if you notify them in advance.

Are gift cards available for purchase?

Yes, gift cards are available for purchase in various dollar amounts and make a perfect gift. They never expire and can be redeemed online or by phone. Note that gift cards are non-refundable and cannot be exchanged for cash or used for merchandise.

How can I book a game?

You can book online through our website. Advance reservations are highly recommended.

What is your rescheduling and refund policy?

We offer hassle-free rescheduling and refunds. Please check our website for details.

Will my group be playing with others?

While most games are private, others may join your game if all spots aren't booked, especially on weekends and holidays. Teams work together, and you might even make new friends!

Is it necessary to book in advance?

Yes, booking in advance is highly recommended to secure your preferred game and time slot.

Are your games suitable for children and families?

Absolutely! Our games are family-friendly and designed for all ages and skill levels, from first-timers to enthusiasts.

What happens if we get stuck during the game?

We offer unlimited hints with no limits, penalties, or judgment. Feel free to ask for as many as you need to keep the fun going!

Are players truly locked inside the rooms?

No, you are not truly locked in. You can exit the room at any time if needed.

Can you accommodate large groups or corporate events?

Yes, The Escape Game has a dedicated team to help coordinate large parties and corporate events. You can reach them via phone or email.

What exactly is an escape room?

Escape rooms are real-life gaming experiences where players have full control over the outcome. You're locked in a room and must find hidden objects, clues, and solve puzzles to earn your freedom before time runs out.

How do escape rooms work?

Teams work together, combining their wits to free themselves within a time limit. While you are essentially locked in, you can ask to be let out at any time if you feel uncomfortable, as your safety and comfort are top priorities.

How do you successfully complete an escape room?

Once the room is locked, you have 60 minutes to uncover clues and solve puzzles. Your team must crack the code in time, without any cheat codes or unfair advantages from our staff!

How can I participate in an escape room game?

Gather your friends or coworkers and book the room of your choice. Each room offers an immersive atmosphere, providing a perfect chance to delight your brain with puzzles and clues while having fun away from daily routines.

Can I book a private escape room experience for my group?

All games are open to the public unless the private game option is purchased. You can upgrade to a private experience by purchasing the remaining tickets at a 50% discount after selecting your group size. Otherwise, you may be paired with other groups.

Is parking available at the venue?

Yes, we recommend customers park for free in the Oakbrook Center orange and blue parking garages.

Are there any age restrictions for participating?

While our puzzles are designed for adult minds, we welcome all ages. However, if any member of your party is 11 years of age or under, a paid adult chaperone must accompany them.

What time should I arrive for my booking?

We ask all participants to arrive 10-15 minutes prior to their scheduled start time.

What is an escape room experience?

The Great Escape RoomÂ® is an award-winning and exciting escape room adventure where you and your team work together to solve puzzles and escape a themed room within 60 minutes.

Are there age restrictions for players?

Yes, children under the age of 16 must be accompanied by an adult.

How long does a visit typically take?

You will need about an hour and a half for your visit, which includes check-in and game play.

Do I need special skills to play?

No, escape rooms are suitable for anyone willing to have fun, work as a team, and keep an open mind. No special knowledge or skills are required.

What is your cancellation and refund policy?

You can cancel for a 100% refund with at least 48 hours' notice. Changes made with 4-47 hours' notice incur a $10 per person administrative fee. No changes or refunds are available for cancellations with less than 4 hours' notice, no-shows, or late arrivals.

Can you host events at my location?

Yes, we offer an 'On The Run' portable event that can be customized for groups of 50 or more, bringing competitive puzzle-solving directly to your office, convention, or party.

Is parking available?

Please allow for time to park on busy nights. For specific parking details, please visit your nearest Great Escape Room location.

How do I book an escape room?

All reservations are processed in real time and are subject to availability. Your credit card will be debited immediately upon booking.

What is the duration of an escape room game?

All escape rooms feature 60 minutes of playtime.

What are the group size requirements for the rooms?

Our rooms are designed for 3-6 people, but some are playable by 2. We can host up to 35 people at the same time for events.

Are there any age restrictions for the games?

The Zodiac room is strictly for players 18 and older due to sensitive subject matter. Child-friendly versions of The Prison and The Bunker are available if you call us 24 hours in advance. We reserve the right to request ID from minors.

What is your cancellation and refund policy?

Bookings cannot be refunded or exchanged unless the game is cancelled by Fox in a Box - Chicago.

What should I do if I have concerns about flashing lights, claustrophobia, or separation anxiety?

If you have any concerns regarding flashing lights, separation anxiety, or extreme claustrophobia, please contact us directly or inform your Gamemaster upon arrival.

Where is Fox in a Box Escape Room Chicago located?

We are located at 47 W Polk Street, Ste L5, Chicago, IL 60605, in the lower level of Dearborn Galleria. Look for Roots Pizza across from Dearborn Station and enter under the clock tower.

How do I book a session?

To make a booking, first choose your location and desired game. Click 'book now' to select players, date, and time. Our Gameboxes accommodate up to 6 players, and our system will automatically reserve multiple boxes for larger groups.

What is your cancellation policy?

Standard tickets are refundable up to 48 hours before your booking time via your confirmation email. Cancellations made less than 48 hours in advance, or for tickets purchased within that 48-hour window, are not eligible for a refund. No-shows are also non-refundable. Special packages for large groups have additional terms.

Can I change my booking?

Yes, you can move or cancel your booking up to 48 hours before your arrival time. Simply use the 'Manage My Booking' link in your order confirmation email to choose a new time, date, or cancel.

How does pricing work?

Pricing is per person, per experience, and varies by location. To find specific pricing, select your game and click 'book now' to explore ticket options.

What are the age restrictions for games?

We offer games suitable for ages 3 and up. PAW Patrol is great for ages 3+, Angry Birds and the Junior Bundle for 5+, and most other games are for ages 8+. Squid Game is recommended for ages 12+. Children under 12 must be accompanied by an adult.

Are reservations required?

While walk-ins are accepted, we highly recommend booking in advance to secure your preferred game experience due to high demand.

What should I wear for my visit?

Please wear sensible footwear like flat shoes or trainers; open-toed shoes or heels are not permitted. We also advise wearing only one layer of clothing, as you may get warm during active gameplay.

Can I bring my own food or drinks?

Outside food and drinks are generally not permitted, with the exception of a store-bought birthday cake (nut-free) if requested in advance. Some party packages include food and drink options.

What is an escape room experience at Escapology like?

Escapology offers private, immersive escape games where your team solves puzzles and cracks codes within 60 minutes. It's a premium, 5-star experience with themed rooms and surprises.

How long does the entire Escapology experience take?

Plan for 90 minutes total, including a 15-minute early arrival for check-in. The game itself lasts 60 minutes, followed by a debrief and complimentary group photo.

Can I exit the escape room during a game?

While it's recommended to stay for the immersive experience, all rooms remain unlocked for safety, allowing you to exit at any time if needed.

What if my group gets stuck during the game?

Your Game Master monitors your progress and can provide hints, nudges, or guidance whenever you need assistance to solve puzzles.

How can I book an escape room game?

You can book online by selecting your location and game, or call them to reserve your game over the phone.

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Top Escape Games in Chicago for Real-Life Mysteries

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Presenting you the best escape rooms in Chicago where you solve puzzles, search for clues, and work together to get out in time. With different themes and difficulty levels, it’s a fun and engaging activity for friends, couples, families, and teams looking for something different to do.