How can I book an experience?

You can book online through our website. Advance reservations are highly recommended, especially for VIP packages which require 3 days advance booking.

What are your operating hours?

For reservations, we are open Monday-Friday 12pm-10pm, Saturday 12pm-11pm, and Sunday 12pm-8pm. For same-day and walk-ins, hours are Monday-Tuesday 5pm-10pm, Wednesday-Friday 3pm-10pm, Saturday 12pm-11pm, and Sunday 12pm-8pm.

Do you offer food and beverages?

Yes, we have a fully licensed bar with cocktails, spirits, beers, and wine, along with a curated menu of social bites. You can also bring your own cake for events with no plating fees.

Can I bring my own food or drinks?

You are welcome to bring your own cake for events, and we will even serve it for you without any plating fees.

Do you offer axe throwing leagues?

Yes, we have weekly axe throwing leagues with 7-week seasons running all year round. League nights are Sundays from 5 PM - 8 PM and Monday to Wednesday from 7 PM - 10 PM.

How long do the experiences last?

Experience durations vary by package: Play 1 is 1 hour, Play 2 is 90 minutes, and Play 3 and VIP experiences are 2 hours.

How many people can participate in an event?

Participant numbers vary by package: Play 1 accommodates 2-6 people, while Play 2 and Play 3 are for 2+ participants. The VIP package is designed for 4+ participants.

How do I book an experience?

You can book online through our website's booking page. Advance reservations are highly recommended to secure your spot.

What is your cancellation and refund policy?

For a full refund, cancellations must be made at least 24 hours before your experience. If you cancel within 24 hours, you will receive credits for future bookings. For corporate or large group bookings, a full refund requires 7 days' notice. To cancel, use our contact form, select 'Cancellation,' and provide your booking details.

What time should I arrive for my booking?

We recommend arriving 15 minutes before your reservation. This allows ample time for check-in and for you to enjoy a beverage in our lounge before your experience begins.

Are the experiences private or shared with other groups?

All our experiences are private. Whether you choose an escape room, axe throwing, or darts, it will only be your group participating in that specific experience.

Are there age restrictions for participation?

There are no age limits for escape rooms, but participants under 16 must be accompanied by an adult. For axe throwing, participants must be at least 14 years old, and those 13-15 need an adult (18+) chaperone.

What payment methods do you accept?

We accept cash, credit cards, and debit cards for your convenience.

What should I wear for axe throwing?

For your safety and comfort, we ask that you wear closed-toed shoes with a maximum 1-inch heel when participating in axe throwing.

What is the minimum age for axe throwing?

The minimum age to participate in axe throwing is 16 years old. However, participants aged 13-15 can throw axes if they are accompanied by an adult who is 18 years or older.

Do I need to book in advance?

Booking in advance is highly recommended, especially on weekends, as availability for specific rooms and times is not guaranteed for walk-ins.

What is the cost per player?

Each player pays $37.17 plus tax for their escape room experience.

What is your cancellation policy regarding weather?

Escape Games Canada operates in all weather conditions as it is an indoor facility. A rain check may be offered in cases of severe weather causing major road closures, government-issued states of emergency, or service outages preventing your booking.

Are there age restrictions for participants?

Participants under 13 can play if accompanied by an adult. Those aged 13-17 can play without adult supervision but require a liability waiver signed by someone over 18. Toddlers and infants in strollers cannot participate.

What is the recommended group size for playing?

Rooms are designed for groups of 4 or more players, with 6 to 8 players recommended for ideal gameplay. Playing with fewer than the minimum requires purchasing the minimum number of tickets.

Can I play an escape room alone?

No, for safety reasons and the nature of the puzzles, you cannot play a room by yourself. It would be nearly impossible to solve some puzzles without a team.

What if I need to cancel or change my reservation?

Please notify us at least 24 hours before your reservation if you need to cancel. Cancellation fees may apply for late cancellations if the space cannot be filled. No-shows will be charged the minimum number of tickets.

Is it safe to play with certain health conditions?

It depends on the condition. If you have a pacemaker, severe heart condition, epilepsy, claustrophobia, are pregnant, or have a physical disability affecting standing, crawling, or climbing, please inform staff before participating to ensure a safe and accommodating game.

How do I book for my group?

You can make your best guess when booking, as we can always adjust the number of players upon arrival. Payment is processed onsite, and your credit card is only held to secure the booking.

Is a deposit required when booking?

No deposit or upfront payment is taken. We only charge you upon arrival and can adjust the player count then. A credit card is required to hold the booking, and a fee will be charged for cancellations within 48 hours or no-shows.

How long does the experience last?

Please budget about an hour and twenty minutes for your visit. We ask you to arrive ten minutes early, and we take a photo afterward.

What is your cancellation policy?

A $50 cancellation fee applies for cancellations made less than 48 hours prior to your booked game. The same fee applies to changes in game time within that period. No-shows or extremely late teams will also incur this penalty fee.

Can I walk in, or should I book in advance?

It's best to book ahead, especially for weekends and holidays. For quiet days, please call ahead to ensure we can accommodate you, as we might not be fully staffed or preparing props.

Is parking available?

Metered street parking is available on Danforth Avenue, and there's street parking on nearby side streets. Please do not park in the lot across the street, as cars there have been ticketed.

What are the age recommendations for the games?

While all ages are welcome, we recommend ages 8 and up to fully participate in the puzzle-solving. Younger children are welcome as spectators and still have a great time!

Is adult supervision required for children?

For children aged 11 and under, a paid adult must be in the room to supervise and assist with puzzles. Your Adventure Guide will also be there to help.

How can I book a VR arcade session?

You can easily book a VR arcade session through our website. Simply select the number of participants, desired date and time, and complete your contact and payment details. Full payment is required for reservations, and prices are in Canadian (CAD) dollars, excluding HST.

What payment methods do you accept?

We accept various credit and debit payment methods, including Visa, Mastercard, and American Express. Please note that we are a cashless facility.

Can I book a private event or party at your VR arcade?

Yes, we offer private event and party bookings. For events more than 3 days away, you can book directly on our website. For events within 3 days, please email info@levelupreality.ca.

What happens if the VR equipment malfunctions during my session?

In the rare event of equipment malfunction, our staff will be available to assist you promptly. We will either fix the issue or provide an alternative solution, and your session time will be extended to compensate for any technical difficulties.

How do you ensure the hygiene and cleanliness of your VR equipment?

We prioritize hygiene by regularly cleaning and sanitizing headsets, controllers, and other accessories between each use. Disposable face masks and antibacterial wipes are also available, and we encourage handwashing before and after using the equipment.

Is there an age limit for VR arcade experiences?

Players must be at least 8 years of age. All players under 12 must be accompanied and supervised by an adult, and any player under 18 requires a guardian to sign a waiver on their behalf.

Do I need to sign a waiver before participating in VR experiences?

Yes, for your safety and our liability protection, all participants are required to sign a waiver before engaging in VR experiences. Minors will need a parent or guardian to sign on their behalf.

Can I wear glasses while using the VR headset?

In most cases, you can wear glasses with our VR headsets. If your prescription is stronger than -3.00, we recommend wearing contact lenses for the best experience.

How do I book a game?

You can book online through our website. Advance reservations are highly recommended as walk-ins are not guaranteed availability.

What happens if my group arrives late?

Please arrive 10 minutes before your scheduled booking time for instructions and setup. Late arrivals may result in a reduction of your total game time.

What is the recommended group size for your games?

We recommend a group size of 4â€“8 players for the best experience. A minimum of 2 and a maximum of 10 players are allowed per game.

What is the difference between Premium and Basic games?

Premium Games (80-minute) offer the ultimate adventure with access to all rooms, challenges, props, and costumes. Basic Games (60-minute) provide approximately 75% of the full experience at a more affordable price, with some elements and costumes omitted.

Is a deposit required to book?

Yes, a $100 CAD deposit is required to confirm your booking. This deposit will be fully refunded through your original payment method after your game session.

Can I bring my cell phone into the game?

You may bring your cell phone, but photography is strictly prohibited during the game. For your convenience, we offer secure, complimentary phone lockers with built-in charging capabilities at the front desk.

Are children allowed to play?

Our games are designed for players aged 16 and older. Children may participate under adult supervision, but we do not recommend escape rooms for children under 12 due to the complexity of the puzzles.

What is your cancellation policy?

To receive a full refund of your deposit, cancellations must be made at least 48 hours before your game. Cancellations made within 48 hours will only be refunded if the time slot is successfully resold. Cancellations due to government-issued weather warnings are allowed free of charge.

What exactly is an escape room game?

An escape game is a live experience where participants are locked in a themed room and must use clues, solve puzzles, and work together to escape or find a hidden item within a set time limit.

How long does one game typically last?

You have 60 minutes or less to solve the puzzles and escape the room.

Can I play more than one game during my visit?

Yes, you can play multiple games. Please check our booking schedule for available times.

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