We had a great time at BATL and went with the VIP package. Alec accompanied us, and he was amazing, very friendly, welcoming, and kept us motivated the whole time. He had such a great vibe. He stayed with us for about an hour and a half, then gave the last 30 minutes to play on our own. This was our first time axe throwing, and we’d definitely recommend it to anyone looking for something fun and different to try. The only downside was one of the female staff member, who came across a bit rude. We ordered fries and checked in after about 15–20 minutes, and she replied in a dismissive tone saying it had only been two minutes and they still needed to cook. Even if it took longer, we didn’t mind, we were just checking, but her response felt unnecessary. Later, Alec let us know we had 10 minutes left and pointed us to the review QR code. A minute after that, she came in and abruptly told us they were closed and we needed to leave, again in the same rude tone. I’m not sure what we did to upset her, but every interaction with her felt unpleasant. That said, Alec’s friendliness and overall service more than made up for it, so it’s still a 5-star experience from us.
