How do I book an activity or event?

You can book online through our website, or walk-ins are welcome. For parties and events, you can also call (07) 3050 0821.

Is there parking available at the venue?

Yes, ample parking is available at Westfield Chermside Car Park, making your visit convenient.

What activities are offered at Kingpin Chermside?

We offer a wide range of activities including Ten-Pin Bowling, Arcade Games, Darts, Karaoke, Pool Tables, Laser Tag, Escape Rooms, Table Tennis, and Virtual Reality.

Are there any age restrictions for activities like Laser Tag or Escape Rooms?

Laser Tag has a minimum age of 6 years, and Escape Rooms have a minimum age of 14 years for safety reasons.

What is the cancellation policy for bookings?

For online bookings, refunds are not typically given unless required by Australian Consumer Law. However, reservation times can be changed with at least 24 hours' notice, subject to availability and price. For party bookings, a full refund of the deposit is available with more than 4 business days' notice; otherwise, credits may be offered.

How long does a game of bowling usually take?

A game of bowling takes approximately 10 minutes per person. For a group of 5-6 people, expect it to last between 45 minutes to an hour.

Can I bring my own food or drinks into the venue?

No, outside food and beverages are not permitted, except for birthday cakes or items related to food allergies that have been pre-approved.

How much does it cost to play arcade games?

The cost varies per game, as different games require different credit amounts. You can recharge your Powercard, and larger top-ups often come with bonus credits.

What's included in the price?

The listed prices include a 60-minute game session and are shown in AUD. Any additional services not included in the initial reservation will be billed separately.

Are there any age restrictions for playing?

For bookings after 5 PM, at least one person must be over 18 years of age. If all players are under 18, an adult must be present but doesn't have to play. Some rooms, like Zodiac Killer, may not be suitable for younger audiences due to jump scares. Zombie Lab is for ages 13+, and Prison Break has a kid-friendly version for ages 8 and up.

What is your cancellation policy?

For 'On the Spot' bookings, cancellations 48 hours prior result in no charge and allow rescheduling. Between 48-24 hours prior, you can reschedule or get a voucher, but the deposit is forfeited. Within 24 hours, no rescheduling, voucher, or deposit return. 'Pay Now' bookings are non-refundable.

How long does a game last and what are the group size limits?

Each game lasts 60 minutes. Most rooms accommodate 2-6 players, while the Prison Break: Head-to-Head game is designed for 7-12 players.

Can I take photos or videos inside the escape rooms?

No, it is strictly prohibited to take pictures, film, or record any part of the game or hall. Violations may result in device confiscation or eviction from the game room.

What payment methods do you accept?

We primarily accept credit card payments. For businesses, we also accept bank transfers.

How do I book a game?

You can book online through our website. After booking, you'll receive a confirmation email with your order number.

What is the duration of a game?

Each escape room game lasts for 60 minutes.

What is your cancellation policy?

No refunds are given once a booking is made. If you notify us 24 hours or more before your game, you can reschedule or receive a voucher. Cancellations less than 24 hours before the game result in forfeiture of payment.

What payment methods do you accept?

We accept credit card payments. Businesses can also arrange direct bank transfers.

Are there age restrictions for the escape rooms?

While some rooms have specific recommendations (e.g., 13+ for Zombie Lab, not recommended under 12 for Chamber of Lost Legends), a kid-friendly version of Prison Break is available for ages 8 and up.

What is the typical group size for a game?

Most rooms accommodate 2-6 players. For larger groups, you can book multiple rooms or try the Prison Break: Head-to-Head for 7-12 players.

How long do the escape room experiences last?

Most escape rooms are designed for a maximum of 60 minutes of play. This duration does not include the pre-game safety brief or time for photos and chat afterward. The 'Floor is Lava' game is a shorter 20-minute experience.

What time should I arrive for my booking?

Please ensure you arrive 15 minutes prior to your scheduled booking time. Late arrivals risk reducing your play time in the room.

How can I get to the venue and where can I park?

If driving, the easiest parking is at the council-owned Bruce Bishop car park (fees apply), with arcade entry via 9 Beach Road. For those using public transport, the street access at 38 Cavill Avenue is usually the closest entrance.

Is there a minimum age to participate?

There is no minimum age requirement for any of our games. However, some rooms, like our 'Raunchy R18' room, feature very mature themes. Please check individual room descriptions or contact our team if you have concerns about suitability for your group.

Are the bookings private?

Yes, all our bookings are private. We do not double-book rooms or add outside players to your group; only the team you book and pay for will be playing together.

What is your cancellation or rescheduling policy?

We have a 24-hour notice policy for refunds or rescheduling. Please let us know as soon as possible if you need to change your booking, and our team will do their best to assist you.

What should I wear for the escape room?

We recommend wearing enclosed shoes for escape room bookings and comfortable clothing that allows for movement and exploration. The 'Floor is Lava' game is best played in socks, which are available for purchase if you don't have any.

How can I make a booking?

All bookings are done via our online booking system.

What is the cost of an escape room experience?

The cost is $48 for Asylum, Wine Cellar, Covenant, The Magician's Secret and Death Row, and $50 for Cabin 13.

What is your cancellation or rescheduling policy?

If you paid a deposit, it is fully refundable or transferable to another time slot if you notify us 48 hours in advance of your booking. For corporate or large group bookings, we require 7 days notice for a full refund.

Are there any age restrictions for participants?

Escape Manor is intended for all ages, though some rooms may be creepy for young kids. Groups aged 16 and younger require written parental permission.

How long does an escape room session last?

You should allow an hour for your experience, which includes check-in, instructions, a backstory, 50 minutes for the escape attempt, and time for photos afterward.

Is Escape Manor wheelchair accessible?

Yes, the venue is on the fourth floor with modern lift access and disabled toilet facilities. Most rooms are wheelchair accessible, but some elements may require assistance, and The Asylum has a small section that cannot be accessed by wheelchair.

What payment methods do you accept?

We accept credit/debit card, cash, tap and go, EFTPOS, and American Express.

Are food and drinks available?

We offer snacks, water, soft drinks, and selected beer, wine, and mixed spirits.

How do I book a session and make a payment?

Online bookings are essential, and full payment is required in advance to secure your session.

What if I'm worried about safety or feel anxious during the game?

While some experiences have darker themes, we don't use jump scares. Most rooms have unlocked entry doors, and 'locked' experiences have an emergency release for safe exit at any time.

How long does each game last, and what happens if we don't finish in time?

Most experiences have a 60-minute time limit. While extensions aren't guaranteed, arriving early increases the chance of this option if needed.

What's the ideal group size for playing?

We suggest a maximum of five people per experience. For larger groups, we recommend forming multiple smaller teams.

Can we just walk in or do we need to book in advance?

Advance online bookings are essential, as walk-ins are highly unlikely to be accommodated, especially during peak times.

Is parking available at the venue?

While there isn't an on-site car park, street parking is often available on Little Edward Street, particularly during evenings and weekends.

What is your policy on cancellations or rescheduling?

Bookings are generally non-refundable and non-cancellable once confirmed. With 24 hours' notice, rescheduling to a future available session may be possible but isn't guaranteed.

Are gift vouchers available for purchase?

Yes, gift vouchers for Quest Room experiences can be purchased directly through our website.

How can I book an escape room?

Bookings are primarily online. While walk-ins are accepted until 8 PM, it's highly recommended to book online to secure your preferred room and time slot.

What time should we arrive for our booking?

Please arrive 15 minutes before your scheduled reservation. Punctuality is important; if you are more than 10 minutes late, you may not be allowed into the room and will not receive a refund.

What is your policy on cancellations and rescheduling?

Bookings are non-refundable but can be rescheduled. For individual or small group bookings, you must provide at least 48 hours' notice. For corporate or large group bookings (over 10 people), 7 days' notice is required to reschedule, otherwise, your purchase is forfeited. To reschedule, use the 'Contact Us' tab on their website, specifying 'Cancellation' in the subject and including your booking details.

What exactly is an escape room?

An escape room is an adventure where your team solves a series of puzzles and deciphers clues within a set time limit to unlock the room and achieve freedom. It's designed to challenge your problem-solving, logic, and detective skills.

Are there any age restrictions for players?

The rooms are intended for all ages, though some creepy rooms may not be suitable for young children. Children under 15 must be accompanied by at least one adult.

How long does the entire escape room experience take?

You should allocate 90 minutes for the full experience. This includes check-in, instructions, a backstory to set the scene, 60 minutes for the escape attempt, and time for congratulations and photos.

Are food and drinks available?

Light snacks like chips and chocolate bars, along with water and soft drinks, are available. You are also permitted to bring your own beverages for venue hires.

What payment methods do you accept?

They accept various payment methods including credit/debit card, cash, tap and go, and EFTPOS.

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