How does an escape game work?

Your team will be locked in a room and have 60 minutes to find clues, solve puzzles, and escape.

What makes The Escape Game different from others?

We offer an immersive experience with movie-quality sets and integrated puzzles that pull you deeper into the story, including discovering hidden rooms.

What can I expect during my visit?

You can expect family-friendly games designed for all ages and skill levels, featuring movie-quality sets that span multiple rooms, and unlimited hints if you need them.

Can The Escape Game accommodate large parties or corporate events?

Yes, we have a dedicated team to help coordinate all the details for large parties and corporate events. You can contact us via phone or email.

Are the games suitable for all ages?

Our games are designed to be family-friendly and suitable for all ages and skill levels, from first-timers to enthusiasts.

Is there a limit to how many hints we can get?

No, there are no limits or penalties for hints. You can ask for as many as you'd like without judgment.

What is the maximum group size for a game?

Most games accommodate up to 8 players, while our 'Playground' game can host up to 12 players.

Where can I park at the Gaslamp location?

We recommend parking in the garage located on 6th and K.

How can I book an escape room experience?

You can book your escape room experience online through our website. We highly recommend making advance reservations to secure your preferred time slot.

Are the escape room experiences private?

Yes, all our escape room experiences are now private, ensuring a dedicated and exclusive adventure for your group.

What safety and cleanliness measures are in place?

We prioritize your safety with complete sanitation after each experience. Our cleanliness protocols are fully aligned with CDC guidelines.

What kind of groups are your escape rooms suitable for?

Our escape rooms are perfect for a variety of groups, including families, friends, corporate teams, and sports teams looking for a fun and engaging activity.

How long do the escape room episodes last?

Each escape room episode challenges groups to solve puzzles and escape from a series of rooms in less than 60 minutes.

Can I use gift vouchers for special packages?

Please note that gift vouchers cannot be applied towards our special packages, such as the Locksmith, Breakout, or Escape Artist packages.

What is an escape room experience at Lara's Labyrinth?

You and your team will be "locked" in a themed room with 60 minutes to escape by finding clues and solving challenging puzzles. Our rooms offer an immersive experience.

Am I truly locked in, and what if I need help during the game?

You are never truly locked in and can exit at any time. Our GameMasters monitor your progress via cameras and can provide unlimited clues to assist you.

Are reservations required to play?

Yes, reservations are highly encouraged to guarantee your preferred start time, as we prioritize advance bookings. Walk-ins may be accommodated if available.

Are the escape rooms private experiences?

Yes, all bookings are private. Once you reserve a game, no one else can join your specific reservation time.

What happens if I'm late for my booking?

Please call us if you're running late. If you are more than 10 minutes late, your game time may be reduced. Arrivals over 20 minutes late will forfeit their reservation without a refund.

Is a waiver required to participate?

Yes, waivers are required and must be completed on our website before your game. By signing at purchase, you agree that all participants in your group are bound by the waiver.

Can I purchase gift cards?

Yes, gift cards are available for purchase through a link on our website.

Where can I store my personal belongings during the game?

We provide lockers with keys and coat hooks for your convenience. While cell phones are allowed, photos and videos are prohibited during gameplay.

How much does an escape room experience cost?

Our 60-minute experiences range from $26.99 to $42.99 per person, depending on your group size. For our 75-minute experience, prices are $29.99 to $45.99 per person, also varying by group size.

What is the maximum number of players per room?

Each of our escape rooms can accommodate up to 8 people. If you have a larger group, please call us, and we'll do our best to arrange something for you. For experienced players, groups of 3-5 are often ideal.

Can I bring young children to the escape rooms?

Yes, young children are welcome and often have a great time! Kids aged 6 and under can participate for free. Please note that players under 13 must be accompanied by at least one adult throughout the game.

Are the escape rooms actually locked?

No, for safety reasons and per fire department regulations, our games always have a clear exit that remains unlocked. You are never truly locked in.

Are the games private, or will we be grouped with strangers?

All of our games are private experiences. It will only be your group in the room, ensuring a personalized and comfortable adventure.

When should we plan to arrive for our booking?

Please arrive 15 minutes before your scheduled game time. This allows enough time for check-in, a brief overview of the rules, signing waivers, and using the restrooms before your adventure begins.

What happens if we are late for our scheduled game?

Since our games are appointment-based and private, your game clock will start at your original booking time. This ensures our staff has adequate time to prepare for subsequent groups.

What is your cancellation policy?

You can receive a full refund if you cancel your booking more than 4 hours before your scheduled game time. Cancellations made within 4 hours of the game are non-refundable.

What's the best way to book a game?

You can book online through our website by clicking the 'BOOK NOW' button and selecting your location and game. You can also call us if you prefer to reserve your game over the phone.

How long does the experience last?

Please allow 90 minutes for your entire experience at Escapology. The game itself lasts 60 minutes, and we ask that you arrive at least 15 minutes before your scheduled start time for check-in.

Can I exit the room during a game?

For your safety, our escape rooms always remain unlocked, so you are free to exit at any time if needed. However, for a fully immersive experience, we recommend staying in the room until you escape.

What if my group needs help during the game?

Your Game Master will be carefully monitoring your group's progress from Mission Control and can provide hints, nudges, or guidance if you get stuck. You can ask for as many hints as you need.

How can I book for a large group or special event?

Escapology is great for large groups, holiday parties, birthday parties, and team building events. Please contact us directly to discuss how we can tailor our event packages to your group's specific needs.

Are cell phones permitted inside the escape rooms?

You are welcome to use your cell phone in our lobby during check-in. However, to maintain the immersive experience and prevent spoiling puzzle solutions, photography and filming with cell phones or other electronic devices are strictly prohibited inside the escape rooms. We will provide a secure place to store your phones while you play.

Are the games accessible for guests with disabilities?

Yes, Escapology is proud to provide an experience where everyone can play and escape. Depending on your choice of game, some players may benefit from assistance with certain puzzles. Please contact us with any accessibility-related questions or requests.

How do I book a session?

You can book your escape room adventure online through our website. Advance reservations are highly recommended to secure your preferred time slot.

What are the prices for your escape room experiences?

Our 45-minute Quest episodes are priced at $31.95 per player, while 60-minute Quest episodes are $36.95 per player. Taxes and fees are additional.

What should I expect during my visit?

Your adventure begins by assembling your team and selecting your chosen episode. You'll then immerse yourselves in a themed room, solving puzzles and challenges to complete your mission within the time limit.

Are your escape rooms suitable for all ages?

Yes, our escape rooms are designed to be enjoyable for all ages, making them a great activity for families and groups of various ages.

What is the typical group size for an escape room?

Most of our escape room episodes are designed for groups of 2 to 6 players, with some accommodating 3 to 6 players.

Can I purchase gift cards for Red Door Escape Room?

Absolutely! Gift cards are available for purchase and make a perfect present for friends and family looking for an exciting adventure.

Do you offer options for private events or team building?

Yes, we specialize in corporate events, team building, and celebrations. We can customize private party packages with exclusive access to our episodes to suit your group's needs.

How much does an escape room experience cost?

Our escape rooms range from $32-$60 per person, depending on your group size. You can see the exact tiered pricing by adjusting the number of players during checkout.

Do I need to make a reservation in advance?

Yes, reservations are required. You can book online, even for same-day visits, by clicking 'Book Now'.

What is your cancellation or rescheduling policy?

All bookings are for a non-refundable private live event. We do not offer refunds on tickets or allow rescheduling of games.

Are children allowed to participate in the escape rooms?

Absolutely! Our games are suitable for all ages, and we can customize the experience for younger participants. Please note that every person entering the room, regardless of age, requires a ticket, except for babies in strollers or carriers.

Are the escape rooms frightening?

No, our escape rooms are not designed to be scary. We host many groups with young children daily. If you have specific concerns, feel free to call us for more details about the games.

Will we be playing with other groups?

No, you will not play with strangers. The only people in your escape room will be those you have brought with you.

Are the games physically demanding or wheelchair accessible?

The games are not physically strenuous. Additionally, 'The Ark of the Covenant', 'A Strange Thing', and 'Home All Alone' are fully wheelchair accessible.

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