Very disappointing. We have done many escape rooms. The production value seemed decent, but several puzzles did not work properly. Multiple times the game master had to come into the room after giving hints for puzzles we had already completed. Locks didn’t unlock when they should have. Magnets didn’t release when they should have. Images didn’t appear on screens when they should have. The suspended disbelief that makes these immersive games so much fun was completely destroyed. The puzzle ended with a very disappointing culmination at the end when we seemed to finally be close, and as soon as the 60 minutes were up, the puzzle master came in and said, “Well, your time is up!”. No time was added to the original 60 minutes despite having the multiple dysfunctional puzzles. One of the mechanisms was unable to be opened by the puzzle master after attempting for several minutes, and they finally just said we can pretend like we got it open. Even with that amount of time wasted, they still felt the need to end the puzzle right at the 60 minute mark. I get it that things don’t work sometimes. Things break. Stuff happens. The whole point was to have a good time. Big fail. Will not be returning.
