We traveled to San Diego to do an escape room tour and came here because of the amazing reviews. Unfortunately on the way there, someone was going to jump off the bridge onto a highway so the police shut down the highway. It took over an hour to get there. Our booking was at 5pm and we arrived at 5:20pm. They were very strict with the time and cut our time down. They did accommodate us a bit by letting us go until 6:15pm (45 mins of game time) but the next booking was at 7pm. I was quite upset since this was the first time the game masters were so unaccommodating about giving us the time when there clearly was enough time to give us the full 60mins and still have time to reset the game. Afterwards, the two game masters kicked us out cause they had to close the lobby when they reset the room. They then had enough time to stand around for 30 mins before the next team game. The room itself was amazing and I had a lot of fun. I understand they're doing their job but service is part of the experience and the human factor matters.
