Will my group be playing with other people?

While most games are private, others might join if all spots aren't booked, especially on weekends or holidays. If you're not satisfied with a shared experience, let us know.

Are your escape games suitable for children and families?

Yes, our games are family-friendly and designed for all ages and skill levels.

What is your rescheduling and refund policy?

We offer hassle-free rescheduling and refunds.

What happens if we get stuck during the game?

You can ask for unlimited hints without any limits, penalties, or judgment.

Do you host large parties or corporate events?

Absolutely! We have a dedicated team to help coordinate all the details for large parties and corporate events.

How long does each game last?

Each escape game is 60 minutes long.

Am I truly locked inside the escape room?

Your team will be locked in a room and have 60 minutes to find clues, solve puzzles, and escape.

How do I book a game?

You can book online through our website. We highly recommend making advance reservations.

Can children participate?

Our games are family-friendly and designed for all ages and skill levels. Children are welcome to play.

What happens if we get stuck during the game?

We offer unlimited hints with no penalties or judgment. Feel free to ask for as many as you need!

How long does each game last?

Each escape room game is designed to be 60 minutes long.

Can you host large parties or corporate events?

Yes, we can! We have a dedicated team to help coordinate all the details for large groups and corporate events.

Am I truly locked inside the room?

Your team will be locked in a room and have 60 minutes to find clues, solve puzzles, and escape.

What is an escape room experience?

It's a reality entertainment game where teams work together to solve immersive puzzles and clues to escape a themed room within 60 minutes.

How do your escape rooms work?

Teams collaborate to solve puzzles and find clues to escape the room before time runs out. You can ask to be let out if you feel uncomfortable.

What's the minimum group size required for a booking?

A minimum of 2 people is required to book an escape room.

Will I be grouped with other players?

Games are open to the public unless you purchase the 'private experience' option by buying out unbooked slots at 50% off. Otherwise, you may be paired with other customers.

What is your cancellation policy for bookings?

Cancellation protection is available for $3 per ticket. With it, you can cancel or reschedule up to 48 hours before your booking for a full refund. Bookings cannot be refunded within 48 hours of the game.

Is parking available and are your locations wheelchair accessible?

The Woodlands location has free parking at The Woodlands Mall and is wheelchair accessible. The Midtown location has free street parking on Louisiana Street and a paid lot nearby, but is not wheelchair accessible.

Are there any age restrictions for playing?

While puzzles are designed for adults, all ages are welcome. However, parties with members aged 14 or under must have at least one adult chaperone.

What exactly is an escape room experience?

Escape The Room Texas offers a reality entertainment gaming experience where you solve puzzles to earn your freedom and escape the room.

How do escape rooms operate?

Teams work together to solve immersive puzzles and clues within 60 minutes to find their way out. Your safety and comfort are our highest priorities, and you can ask to be let out at any time.

What's the minimum group size required for a booking?

A minimum of 2 people is required for escape room bookings from Monday through Sunday.

Will I be grouped with other players?

All games are open to the public unless you purchase the 'private experience' option by buying out unbooked slots at 50% off. Otherwise, you may be paired with other customers.

What is your cancellation and refund policy?

Cancellation protection is available for $3 per ticket. If purchased, you can call up to 48 hours prior to your booking for a full refund or free rescheduling. Bookings cannot be refunded within 48 hours of your game.

Is parking available at your locations?

Our Woodlands location offers plenty of free parking at The Woodlands Mall. The Midtown location has free street parking on Louisiana Street, and a paid lot is also available nearby.

Are there any age restrictions for participating?

While our puzzles are designed for adult minds, we welcome all ages. However, parties with members aged 14 or under must have at least one adult chaperone.

What exactly is Escape Hunt?

Escape Hunt offers an immersive experience where you and your team are locked in a themed room, solving clues and puzzles to escape before time runs out. It's an exciting, interactive adventure.

How long does an Escape Hunt experience typically last?

You have 60 minutes to escape the room. Please arrive 15 minutes early for a briefing, and allow for about 90 minutes total, including a post-game photo opportunity.

What is the recommended group size for playing?

Most rooms accommodate 2-6 players. For the "Houston, We've Had a Problem" game, a minimum of 6 players and a maximum of 12 are required. Larger groups can book multiple rooms to race head-to-head.

What is the age limit for participants?

Our games are generally PG and suitable for ages 10 and up. Players 16 and under must be accompanied by an adult (18+). All participants, regardless of age, require a ticket and a signed waiver.

What is your policy on late arrivals and cancellations?

Games start promptly at their scheduled times. Late arrivals will have less play time, and no refunds or rescheduling will be allowed for tardiness. All purchases are final, and we do not offer refunds for cancellations or no-shows. Rescheduling or store credit may be offered at management's discretion.

Is parking available at the venue?

Yes, complimentary parking is available in the adjacent parking structure on Cushing Street between Gray Street and Webster Street. Specific instructions for validation are provided upon booking.

Can I purchase gift vouchers for Escape Hunt?

Absolutely! Gift vouchers are available for purchase and make an exciting present for friends and family. You can find more information on our website's gift vouchers page.

Do you serve food and beverages on-site?

We do not serve food or drinks on-site. However, we offer a BYOB option for an additional fee, allowing you to bring your own beer, seltzers, or wine to enjoy in the lobby before your game. Catering options are available for large events.

How do I book an experience?

To book, first choose your location and desired game. Click 'book now' to select players, date, and time. Our Gameboxes accommodate up to 6 players; for larger groups, our system will automatically reserve multiple Gameboxes.

What is your cancellation policy?

Standard tickets can be refunded up to 48 hours before your booking time via your confirmation email. Cancellations made less than 48 hours in advance, or for tickets purchased within that 48-hour window, are not eligible for refunds or compensation. No-shows are also non-refundable. Special packages for large groups like kids' birthday parties or school events have different cancellation terms, so please refer to the 'parties & packages' tab for details.

Can I change my booking details?

Yes, you can move or cancel your booking up to 48 hours before your arrival time. Simply use the 'Manage My Booking' link in your order confirmation email to choose a new time, date, or cancel your reservation.

How does your pricing work?

Our pricing is per person, per experience, and varies by location. To find specific pricing, select your game and click 'book now' to view the available ticket prices and options.

Do I need to make a reservation in advance?

While walk-ins are accepted at all our venues, we highly recommend booking in advance due to high demand to ensure you secure your preferred game experience.

What are the age restrictions for playing?

We offer games suitable for ages 3 and up. PAW Patrol is ideal for families with children aged 3+. For ages 5+, we suggest Angry Birds or our Junior Bundle. Most other games are suitable for ages 8+ to adult, with Squid Game recommended for ages 12+. Children under 12 must be accompanied by an adult.

How many people can play in one Gamebox?

Each Gamebox can hold a maximum of 6 players. For groups larger than 6, our system will automatically reserve multiple Gameboxes, and your group will be split into teams to play simultaneously.

Will my group be combined with other people?

No, all bookings are private. You will only play with the people you booked with in your Gamebox, even if there are only two of you.

How much does it cost to play?

Each escape room experience costs $34.50 per player. Be sure to check for any available promo codes for discounts.

Do I need a reservation?

Reservations are highly recommended and can be made online or by phone to ensure your desired date and time. Walk-ins are accepted based on availability.

What is your cancellation or rescheduling policy?

Tickets are non-refundable. However, if you have an emergency and need to reschedule, please call us at least 24 hours in advance, and we will do our best to accommodate you.

Will we be playing with strangers?

No, all bookings are private. Only the people you bring will be in the room with your group.

What happens if I arrive late?

Please plan to arrive 15-20 minutes before your scheduled game time. We cannot permit late arrivals once the game has begun to avoid disruptions, and there are no refunds for late arrivals.

How long does an escape room experience last?

The game itself lasts one hour. You should also allow for a 15-20 minute briefing upon arrival and a short time afterward for team photos.

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