I had a very uncomfortable experience here as a newer shooter. During pistol practice, a round became misaligned in my magazine, which resulted in a jam. Instead of calmly attempting to clear it or explaining what had happened, the instructor immediately escalated the situation, told me my gun was “broken,” suggested it was extremely dangerous and that I’d need to take it to a gunsmith, and instructed me to leave the range without attempting to resolve the issue or providing any reassurance. The communication felt confusing and unnecessarily intimidating, especially for someone trying to follow all safety rules. At the front desk, it was later confirmed that the firearm was not damaged and that the round had already fallen free in my bag, making the earlier response feel excessive. I later had a much better experience in another area with a different instructor who was patient, respectful, and supportive, which showed how much staff approach matters. I genuinely appreciated his kindness, and without that second experience I would have left feeling very disappointed. Unfortunately, the initial handling significantly impacted my overall experience. EDIT: I need to correct several inaccuracies in the owner’s response. I was the one who raised my hand and alerted the RSO, I immediately stopped and followed safety procedures because I take firearm safety seriously. The RSO did not step in proactively. I also want to clarify that this was not my first time shooting. I have experience with multiple firearms and loading my own handgun. The round became misaligned while loading a very stiff magazine while feeling intimidated in this environment. The claim that the RSO was managing “18 shooters across 9 lanes” is also inaccurate there were only two other people present at the time. The owner’s response itself feels dismissive and condescending, especially as a woman in a male dominated space. Everyone deserves a safe and respectful environment to learn. I see this is a common theme with the owner becoming defensive instead of learning to do better as a business. Based on this experience and the response to my review, I will be steering my friends away from this range and toward more supportive alternatives. I am updating my review to 1 star.
