Unfortunately this was an extremely poor experience. I’ve completed 50+ escape rooms, and this was by far the worst I’ve done. Several puzzles were broken or unclear, and instead of providing hints, staff would often just give us the answers outright. It was also obvious that parts of the room were being manually triggered, with noticeable delays even after correctly solving puzzles (for example, placing the vegetables in the baskets and then waiting for something to happen). This completely broke immersion and made it feel poorly designed and maintained. There was no waiver or safety briefing beforehand, which is concerning, and very little engagement from staff during the experience. After completing the room, there was no one there to meet us or debrief, which felt dismissive and unprofessional. We were tempted to ask for a refund, but couldn’t be bothered waiting around for a staff member to become available — which probably says it all. Overall, this felt unfinished, poorly run, and frustrating rather than fun. I’d strongly warn others not to go and would not recommend this escape room to anyone. (We did the nightmare room) Update: when I provided this feedback to support at the room they were excellent and willing to work through the issue with me.
