Lock and Key Bar:Kitchen:Hotel - Duke Street
Great location. Staff excellent at reception & restaurant. Cleaning very good. The only problem wes the darkness of room, we were on the ground floor at the back of hotel. Right up against the other buildings. Room was totally dark. Was there for 3 nights.
The only positive aspect of this hotel is its excellent location - all of Liverpool's must-see attractions are within walking distance, including Hope Street with its two cathedrals, the Cavern Club, Prince Albert Dock, and more.Unfortunately, the room was dated and poorly maintained. It smelled of cheap air freshener, the window blinds were broken and didn't function properly, the table surfaces were sticky, and the shower was problematic - the water temperature fluctuated unpredictably between cold and scalding hot during use. What truly shocked me was the check-in staff's handling of our arrival. The receptionist demanded our complete bank card details, including card number, expiration date, and CVV code. When we objected that this was private, confidential information, he insisted it was hotel policy to collect this data "for safety" and claimed they would delete it after checkout. Since we had already paid through Booking.com, had our luggage with us, and couldn't easily find alternative accommodation after our long journey, we reluctantly provided the card number and expiration date. After lengthy negotiation, we refused to give the CVV code. However, due to this incompetent staff member's handling of sensitive information, we had to block and cancel our card after checkout to prevent potential data misuse. In contrast, the checkout experience was much better. The staff member on the new shift was very helpful - he assisted us with our luggage and kindly stored it at the hotel for 2 hours after checkout completely free of charge. In summary: outdated and unclean room and shower, unpleasant odors, and unprofessional check-in procedures. However, the convenient location and helpful checkout staff are redeeming features. The poor room conditions and problematic check-in process make this hotel difficult to recommend.
Liverpool, UK
15-17 Duke St, Liverpool L1 5AP, UK
Great location. Staff excellent at reception & restaurant. Cleaning very good. The only problem wes the darkness of room, we were on the ground floor at the back of hotel. Right up against the other buildings. Room was totally dark. Was there for 3 nights.
The only positive aspect of this hotel is its excellent location - all of Liverpool's must-see attractions are within walking distance, including Hope Street with its two cathedrals, the Cavern Club, Prince Albert Dock, and more.Unfortunately, the room was dated and poorly maintained. It smelled of cheap air freshener, the window blinds were broken and didn't function properly, the table surfaces were sticky, and the shower was problematic - the water temperature fluctuated unpredictably between cold and scalding hot during use. What truly shocked me was the check-in staff's handling of our arrival. The receptionist demanded our complete bank card details, including card number, expiration date, and CVV code. When we objected that this was private, confidential information, he insisted it was hotel policy to collect this data "for safety" and claimed they would delete it after checkout. Since we had already paid through Booking.com, had our luggage with us, and couldn't easily find alternative accommodation after our long journey, we reluctantly provided the card number and expiration date. After lengthy negotiation, we refused to give the CVV code. However, due to this incompetent staff member's handling of sensitive information, we had to block and cancel our card after checkout to prevent potential data misuse. In contrast, the checkout experience was much better. The staff member on the new shift was very helpful - he assisted us with our luggage and kindly stored it at the hotel for 2 hours after checkout completely free of charge. In summary: outdated and unclean room and shower, unpleasant odors, and unprofessional check-in procedures. However, the convenient location and helpful checkout staff are redeeming features. The poor room conditions and problematic check-in process make this hotel difficult to recommend.
Small boutique rooms, great location. Staff were really friendly. Rooms are basic with ensuite. Large comfy beds. Great décor fresh and clean. Would highly recommend. I enjoyed my staff and have stayed numerous occasions. Close to shops and night life
Horrifying Stay – Bed Bugs! I rarely leave reviews, but this experience was unacceptable. We booked to stay at this hotel. Check in was fine and we dropped our bags in the room and went straight out. We arrived back at the room at 12:30am and found bed bugs in the bed/mattress. Absolutely disgusting. We immediately went to the desk and requested to be moved only to be told there were no other rooms available. We were told at check in reception was open 24 hours however it was only security on the desk when we went to speak to them. Security rang the manager Meg who seemed indifferent and offered no real apology or refund. Her solution was to give us access to the linen closet to re-make the bed ourselves and a discount on our next stay. This was completely unacceptable and we had to arrange alternative accommodation. I expect basic cleanliness and hygiene from any lodging, and this was a complete failure. Not only is it unsanitary, but it’s a health hazard. I had to wash and disinfect everything I brought with me, and I'm still dealing with the aftermath despite not evening staying in the room itself. Avoid this place at all costs.
I wanted to like this hotel so much. We arrived and the staff was so friendly (and continued to be so). There is no elevator so you have to carry your luggage upstairs. I got to my room and at first it looked super cute, but I was bombarded with a musty and dense feeling. There was an over powering air freshener. The room wasn't the best. You are provided with a space heater. There was a kettle, but no tea. There was no water nor fridge. There was no outlet in the bathroom. The floor is slightly sloped towards the toilet and away from the drain, so the bathroom floods when you shower. My main light was out. And, they are renovating the bar/restaurant. This place has a lot of potential, but falls short. It reminds me of a flipped house. It is haphazardly put together to make the initial appearance look good.
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