AVOID AT ALL COSTS! Bought a package at a pop-up store at our local shopping centre. When I bought them, I specifically asked if our children (aged 11 and 14) would be able to use them at the Newcastle centre. I was told absolutely that was the case. I was only interested in buying them if we could all use them as a family, so I made sure more than once during our conversation that we could use them at the Newcastle centre, and was repeated assured more than once we could. When I went to book our first (of what I hoped would be many) paintball sessions, I was told the Newcastle centre does not cater for children and that the minimum age is 16. I have been trying to get a refund based on being misinformed since April. I have been repeatedly promised the refund is coming via the only contact number available (the 1800 number on the website that only goes to sales consultants) with no refund coming. When I asked for an email address I was twice given an address that bounced. Finally, I was given the correct email address and was assured in the reply email our refund was approved. That was over a month ago and still no refund. Now, noone is responding to my emails and I am about to lodge a complain with the ACCC and CHOICE. AVOID AVOID AVOID!.
