Initially, I was thrilled to visit your establishment for my son's birthday. Upon arrival, I informed the staff that I was a non-member interested in joining and that I had my sons with me. I was then asked to provide my son's birth certificate as identification, which I understood, although I noted that this requirement was not disclosed on your webpage. Your website states that minors under 18 must be accompanied by a legal guardian and provide available identification. I had my ID, my son's school ID, state ID, and a copy of his birth certificate, but I was still denied based of policy he made up. I pointed out the discrepancy, and I have attached a photo The employee’s response was I will have my legal team address this matter further.



