UPDATE: The company reached out and corrected the issue. We visited tonight and played two rooms: Narcos and Antidote. Both rooms were amazing, and Garrett was amazing and was able to make it an amazing night! ORIGINAL REVIEW: We had a group of 5 looking for a fun night out and decided on Escapology on I-Drive around 9 PM. Their website showed multiple games available until 10:50 PM, so we planned to play. We noticed online there was a separate "tax & fees" charge and then an additional "booking fee," so we decided to drive over and book in person to avoid the extra online charges. When we arrived, the game master was on the phone, loudly telling another potential guest that all rooms were completely booked for the night. After he got off the phone, he told our group of 5 that the last team had just been put in a room and no other games were available. His reason was that they were "closing early" because it was a slow night. This was incredibly frustrating. The lobby was supposed to be open until 10:50 PM, but they were closing almost two hours early. It clearly wasn't that "slow" if our group of 5 was trying to book and he had just turned away another customer on the phone. We can understand closing a little bit early if it's dead, but turning away multiple paying customers two hours before your posted closing time is terrible business.
